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You can find all of the important information, forms and guides relating to the toll on this page. You can obtain printed information material via the online order form.
Please do not submit the form multiple times. Multiple submissions will delay processing.
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Brochures with all of the information on the German truck toll. Order brochure
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This map of Germany shows all routes subject to toll at a glance.
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The leaflet provides a short overview of the German truck toll.
Order brochure -
For new customers: a quick introduction to truck toll
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The guide from the Logistics and Mobility Office (BALM) helps you to determine the emission class of your truck. Order brochure
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You can register as a our customer in our customer portal so you can quickly and easily take care of the most important issues related to toll online. This includes vehicle registration, vehicle deregistration, changing vehicle data, addresses and services, and requesting the payment methods credit card, fuel card, and settlement by credit account. If you require the forms as PDF files, please contact our customer service department.
* Payment via Toll Collect direct debit can be selected directly after logging in to the portal.
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Please use this form to inform us of any change of name or legal form of your company.
Guide (PDF, 712 KB) -
Please use this form if you are taking over a company that is already registered with Toll Collect. Guide (PDF, 713 KB)
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Would you like to change your address or receive an itemised journey list in the customer portal? Then please use this form. Guide (PDF, 711 KB)
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Information for new weight classes applicable from 1 January 2019.
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Brief instructions for truck drivers
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In the customer portal you can see at a glance which axle and weight classes are set on the OBUs of your vehicles. The instructions show you how to proceed.
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Tips and information to keep your OBU and DSRC module working flawlessly.
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You receive an on-board unit for your truck from our service partners.
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You can find the user manuals for your on-board unit here.
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The leaflet contains the most important steps for operating the OBU.
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This new version 4.5 of the user manual for the Continental on-board units contains the changes of the on-board units software from Version 4.4.
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Have you lost your log-on receipt? You can request a replacement receipt using this form. Guide (PDF, 711 KB)
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Form to complain about a rejected cancellation or log-on receipt Guide (PDF, 711 KB)
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Installation file for Android smartphones. For toll customers without access to the Google Play Store. Toll Collect regularly updates the installation file and makes it available for you here. Please ensure that you use the latest version.
The Toll Collect app is the most flexible option for manual toll log on – on your smartphone or tablet from anywhere and around the clock.
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In our Customer portal so you can quickly and easily take care of the most important issues related to toll online. This includes vehicle registration, vehicle deregistration, changing vehicle data, addresses and services, and requesting the payment methods credit card, fuel card, and settlement by credit account. If you require the forms as PDF files, please contact our customer service department.
* Payment via direct debit can be selected directly after logging in to the portal.
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Brochures with the most important information on calculating and paying the toll.
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Registered customers receive a toll statement once per month. An example can be found here.
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Registered customers receive a toll statement once per month. An example with explanations can be found here.
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An original copy of an anonymised itemised journey list.
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Registered customers can also request an itemised journey list each month. An example with explanations can be found here.
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To download a csv sample file, please right-click on the link.
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Instructions on opening the itemised journey list
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Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example can be found here.
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Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example with explanations can be found here.
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Instructions for downloading invoicing documents from the customer portal
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Toll statement complaint form Guide (PDF, 711 KB)
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Form to file a complaint for a toll-related supplementary service (a fee for a second invoice, for example) Guide (PDF, 711 KB)
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Form to complain about a rejected cancellation or log-on receipt Guide (PDF, 711 KB)
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The information sheet contains general information on toll exemption
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According to the German Federal Trunk Road Toll Act (BFStrMG), some vehicles are not subject to toll e.g. police and fire service trucks. With this form, you can request that Toll Collect register your vehicles as not subject to toll.
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Here you will find the form in PDF format. Guide (PDF, 756 KB)
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Please use this form if you would like to renew the registration of a toll-exempt vehicle.
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Here you will find the form in PDF format. Guide (PDF, 713 KB)
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If you want to delete a licence plate number from the list of toll-exempt vehicles, please use this form.
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Here you will find the form in PDF format. Guide (PDF, 711 KB)
